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Public facing employees today serve a far broader mix of people and personalities than almost any other profession. And by far, the majority of our community members are pleasant, cooperative, and appreciative of our services. A certain percentage, however, range from difficult, to demanding, to angry, to irrational, to downright intimidating. These individuals require special attention, special skills, and special strategies – if we are to interact with them effectively and make our workplace a safe and sane place for us to be and to feel good about.
This unique online workshop provides training in developing the actual verbal, emotional and physical interpersonal skills we all need to turn conflict into cooperation, and successfully deal with the most challenging types of people.
The workshop’s focus on real public sector work dynamics, and it’s unique, hands on – what to do – training emphasis goes to the heart of addressing a topic that concerns every public employee.
Price
$150.00 per person inclusive of GST
Date and Time
Thursday 3 August
9.00am - 10.30am
90 minute Online Workshop
Who should attend?
This online training workshop is perfect for anyone that is in a public facing role and who have a customer relationship.
What past delegates have said about the workshop
"That Edmond gave good summaries of key things to do in difficult interactions i.e. teamwork, clarity and consistency. Also the information about 3 useful face to face skills was really useful too i.e. body language, feedback sequence and what to/not to say. Edmond made really good use of the time allocated for this workshop with a mixture of information giving, self reflection and small group work".
"The discussions had good relevant focus to the areas that were helpful to me The length of the PD was perfect. Short PD's are a lot more effective".
"Awesome workshop, learnt so much and I hope to get some of my colleagues to do it too".
"Thanks Edmond for the training. I would highly recommend your training! I feel our entire organisation would find this helpful".
Registration and Cancellation Details
Registration process
Payment online is by Debit or Credit Card: VISA, Mastercard or American Express only and there are 3 easy steps to complete the online booking process.
Upon hitting the blue "Complete Booking" button, you will receive an automated email confirming your registration and you will also be a sent in a separate email a Tax Invoice showing your booking as being paid in full by Credit Card.If you have any issues or questions about your booking, please contact Feona Horrex on 0272 040425 or email: feona@grow.co.nz
We work hard to ensure that all workshops are cost effective by automating our systems. If you require an invoice (rather than paying by debit or credit card) there will be a $25.00 inc GST surcharge for this, and you will need to supply:
The full name and postal address required to appear on the invoice.
The contact name and email of the person(s) responsible for authorising this expense and approving payment.
Any purchase order references required on vendor invoices.
Please email feona@grow.co.nz if you would like to reserve a place, as our workshops fill quickly.
What happens if you have to cancel?
We know that sometimes your plans can change for many different reasons. Should you be unable to attend, a substitute delegate is welcome to attend at no extra cost. If a substitute delegate is not available and you need to cancel your registration, please be aware of the following:
Up to 7 days prior to the event you will be provided a refund of your registration cost, less a $20.00 inc GST per attendee service charge.
If you cancel within 7 days of the event, you are not eligible to receive a refund. Please note: should your registration not be paid by the time of the event, you are still liable to make the payment. Unpaid accounts may be passed over to our debt collection agency and additional costs may be incurred.
All cancellations must be received in writing via email.
Training is cancellable by GROW with 3 days’ notice if a minimum number of attendees is not met and full refunds will be provided.
Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the forum – it is however very unlikely and we will notify you as soon as possible should this occur.
For more information see our full Terms of Trade.
Edmond Otis, is a licensed psychotherapist and internationally known speaker and performance coach who works with professionals, businesses, public and private organisations, athletes, sport teams, and everyday people – to increase resilience, perform under pressure, facilitate change, and dramatically improve outcomes and results.
Edmond and his family moved to New Zealand in 2008 and became citizens in 2015. He is a senior lecturer in Health and Sport Science at the Eastern Institute of Technology (EIT), and prior, a Senior Lecturer in Humanities, and Director of Martial Arts in Athletics, at the University of California, Riverside, where he was twice recipient of the University Distinguished Teaching Award.
Edmond is also a life-long practitioner, and internationally instructor in traditional karate. He has coached numerous individuals and teams to national (USA) and international championships and has personally developed many high-ranking instructors.
Edmond blends these distinctive skills and insights into his training and consulting style – teaching real skills, and creating dynamic content, effective strategies, and pragmatic solutions for today's most complex professional, personal and performance challenges.
“More than anything I’m most interested in the endless of ways that our thoughts, our emotions, our behaviours, and our relationships impact our performance, our health, our happiness, and our quality of life."
Further Details
This workshop will be delivered using ZOOM. Please familiarise yourself with ZOOM, it is very easy and free to use.
Watch this video on How to Join a ZOOM meeting: https://blogs.otago.ac.nz/zoom/how-to-join-a-zoom-meeting-step-by-step/
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CONTACT US
For further details, please contact:
Feona Horrex at feona@grow.co.nz or
Phone: 027 204 0425
Contact Grow
83a Waghorne Street
Ahuriri
Napier 4110
e: info@grow.co.nz
p: 021 751 932
Hours
Monday - Friday: 9.00am - 5.00pm
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